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Warranty Policy
Dear New Home Owner,
As you settle onto your new Palo Verde Home, small warranty items
may arise as with any new home. We are here to offer you the best possible
servie. In order to do so, any concerns or warranty items must be
submitted in writing to Palo Verde Homes Warranty Division at
pvhwarranty@hotmail.com. You may also submit any concerns via fax to
915-584-9091. This will enable us to offer solutions to your needs in a timely
manner.
CONGRATULATIONS ON YOUR NEW PALO VERDE HOME!
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Inhaltsverzeichnis

Seite 1 - Warranty Policy

P a g e | 0 Warranty Policy Dear New Home Owner, As you settle onto your new Palo Verde Home, small warranty items may arise as with any n

Seite 2 - P a g e

P a g e | 9 Palo Verde Homes Limited Warranty Guidelines While we strive to build a defect-free home, we are realistic enough to know that we may

Seite 3 - Homeowner Orientation

P a g e | 10 · Total loss of water. (Check with the water department to be certain the problem is not a general outage in the area.) · Plumbing l

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P a g e | 11 Covered only at time of Walk-through Inspection Please be advised that some items are easily damaged during move-in. While Palo Ve

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P a g e | 12 Reporting Warranty Items The many details of warranty coverage can be confusing. We hope this chart will make reporting items easier.

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P a g e | 13 Palo Verde Homes Emergency Subcontractor List Electrical Velasco Brothers Electric 915-204-1240 Mechanical G + C Mechani

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P a g e | 14 Caring for your Home Palo Verde Homes has constructed your home with quality materials and the labor of experienced craftsmen f

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P a g e | 15 discussion conflicts with the manufacturer’s recommendations, you should follow the manufacturer recommendation. Activate specific man

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P a g e | 16 Know Your Home Immediately after you move in to your new home, you should locate the main shutoffs for gas, water and electri

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P a g e | 17 Maintenance Suggestions Your Palo Verde Home has been built with the best available materials and workmanship. Its well-planned d

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P a g e | 18 Exterior Walls Stucco Walls Stucco has been successfully used in the southwest for hundreds of years as a popular building materi

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P a g e | 1 CONGRATULATIONS ON YOUR NEW HOME! A little time spent with this homeowner’s manual today can help you maintain your home’s built-i

Seite 13 - Reporting Warranty Items

P a g e | 19 Normally, “dry” lumber received locally contains about 17 % moisture. Local average air moisture is about 10%. This means that a subst

Seite 14 - Palo Verde Homes

P a g e | 20 Windows Windows are designed to provide many years of trouble-free service. Palo Verde Homes uses high quality windows, but they a

Seite 15 - Caring for your Home

P a g e | 21 Doors Passage Doors Certain doors in your home are made of wood and they may shrink. The wood in both exterior and interior pass

Seite 16 - Settling Into Your Home

P a g e | 22 Exterior Stained Doors To ensure longer life for your exterior wood doors, plan to refinish them at least once a year. Stained exteri

Seite 17 - Know Your Home

P a g e | 23 Garage and Overhead Door Opener Homeowner Use and Maintenance Guidelines Since the garage door is a large, moving object, periodic m

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P a g e | 24 Mirrored Wardrobe Doors and Vanity Mirrors A number of “Do’s” and “Don’ts” should be observed when cleaning mirrored wardrobe doors –

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P a g e | 25 Roofs, Gutters, Vents Because the climate in West Texas is much hotter, the sun much more intense, and our summer season much longer

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P a g e | 26 Concrete Surfaces The concrete used around your new home was mixed to industry standards, applied by professionals and should last in

Seite 21 - Windows

P a g e | 27 Patio/Landscaping/Drainage Your Palo Verde home may have a large patio area. Chances are that you will want to install some hard- sur

Seite 22

P a g e | 28 Interior Walls Your home has two types of interior walls: bearing and non-bearing. Non- bearing walls can be altered

Seite 23 - P a g e

P a g e | 2 Homeowner Orientation Your homeowner orientation is an introduction to your new home and its many features. This meeting goes beyond t

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P a g e | 29 guarantee a perfect color match when touch-ups are made after the original application. Painting When paint touch-up is required, r

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P a g e | 30 Carpet PLEASE NOTE: NO CARPET IS ABSOLUTELY STAIN PROOF. SOME CARPETS HAVE STAIN RESISTANT TREATMENTS TO IMPROVE YOUR ABILITY TO CLEA

Seite 26 - Roofs, Gutters, Vents

P a g e | 31 the pile fiber together and begins to attract and also hold the dry soil. This is the reason cleaning is so important when dulling of

Seite 27 - Concrete Surfaces

P a g e | 32 Hardwood Floors Today’s factory finished hardwood floors are extremely attractive and quite durable. However, climatic conditions can

Seite 28 - Patio/Landscaping/Drainage

P a g e | 33 Electric System Like all utility system in your home, your electric system was installed to rigid specifications and inspected by the

Seite 29 - Interior Walls

P a g e | 34 Plumbing Your plumbing has been installed by a professional and should only require minimum maintenance for many years, if you care f

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P a g e | 35 Water Heater Your home is equipped with a quality storage-type gas water heater with sensitive thermostatic controls and an electroni

Seite 31 - P a g e

P a g e | 36 Leaks If a major plumbing leak occurs, the first step is to turn off the supply of water to the area involved. This may mean shutting

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P a g e | 37 Heating/Air Conditioning Heating Your heating system is among the most modern manufactured today and should give you many, many year

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P a g e | 38 If the furnace will not turn on, here are the basic test steps to take before calling for service: 1) Read the instruction manual fo

Seite 34 - P a g e

P a g e | 3 Cosmetic surface damage caused during construction is readily noticeable during the orientation. Such damage can also occur during the

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P a g e | 39 Filters Some warm air furnaces have built-in filters, usually found close to the furnace, where the cooled air returns from the rooms

Seite 36 - Water Heater

P a g e | 40 Before the air conditioning season arrives, do a test run to make sure your air conditioner is on and working properly. If it is not,

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P a g e | 41 Evaporative Cooling Before using you cooler for the season, make sure the pads are in new condition. Replace them if they are damaged

Seite 38 - Heating/Air Conditioning

P a g e | 42 Fireplace Your fireplace can be a pleasurable addition to your home and an excellent way to create a warm, cozy atmosphere. However,

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P a g e | 43 Kitchen Appliances Palo Verde Homes has equipped your home with top quality appliances. All are covered by detailed factory warrant

Seite 40

P a g e | 44 Should hinges, catches, or drawer glides become sluggish with use, a small amount of silicone lubricant will improve their action. Co

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P a g e | 45 some paint spots are dry before being noticed, use a recommended solvent. Range Hood Grease build- up in your range hood can present

Seite 42 - Evaporative Cooling

P a g e | 46 Baths Fiberglass Tubs and Showers Given proper care, the smooth, shiny surface of you fiberglass tub and shower will remain beautifu

Seite 43 - Fireplace

P a g e | 47 Caulking and Silicone It is a good idea to check the caulking around your bathtub or sink at the end of the first year. Fill in any g

Seite 44 - Kitchen

P a g e | 48 Ventilation Homes today are built more tightly than ever. This saves energy dollars but creates a potential concern. Condensation, co

Seite 45 - P a g e

P a g e | 4 Note to Home Buyer: Insert orientation/walk-though form here.

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P a g e | 49 Natural Problems Condensation Condensation is natural in a new home because many gallons of water were used in its construction, suc

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P a g e | 50 Insects and Rodents Palo Verde Homes does not provide pest control services and as such does not warrant against pests and insects. I

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P a g e | 51 Customer Service Information Palo Verde Homes will attempt to correct all “walk-through” inspection items within five days of homeown

Seite 49 - Ventilation

P a g e | 52 Glossary of Terms Acrylic- The synthetic plastic material that is used in finishes. It is durable and attractive. Aerator- Located a

Seite 50 - Natural Problems

P a g e | 53 solely responsible for reviewing warranty claims and acting upon them. Customer Service Request- The form used by the homeowner to re

Seite 51

P a g e | 54 Homeowner Maintenance- Your new home will last a lifetime if you routinely maintain the various features of your home. Some of these m

Seite 52 - Customer Service Information

P a g e | 55 months and for years after a new home is built. Minor settling is normal particular in the first months after a new home is build. Sh

Seite 53 - Glossary of Terms

P a g e | 5 Closing on Your Home Palo Verde Homes recognizes that timing is vitally important in planning your move and locking in your loan. O

Seite 54 - P a g e

P a g e | 6 amount of the loan, plus interest. One-twelfth of your annual taxes and Homeowner’s insurance will be added to the principal and intere

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P a g e | 7 Helpful Phone Numbers El Paso Police Department 564-7000 Poison Center 800-222-1222 Fire De

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P a g e | 8 Caring for your Home Palo Verde Homes has constructed your home with quality materials and the labor of experienced craftsmen followi

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