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Palo Verde Homes Limited Warranty Guidelines

While we strive to build a defect-free home, we are realistic enough to know that we may make

mistakes or that something in the home may not perform as intended. When either occurs, we will

make necessary corrections. In support of this commitment, Palo Verde Homes provides you with

limited warranty. The purpose is to let you know what our quality standard is for the typical concerns

that can come up in a new home. The NAHB Residential Construction Performance Guidelines

describe our standards for each item and what we will do to remedy items that do not meet applicable

standards.

Our criteria for qualifying warranty repairs are based on typical industry practices in our region and

meet or exceed those practices for the components of your home. However, we reserve the right to

exceed these guidelines if common sense or individual circumstances dictate, without being obligate

to exceed all guidelines to a similar degree for all homeowners.

You will receive the limited warranty document at or soon after your closing. We include a sample

copy at the end of this section for you review. Please read through this information, as well as the

service procedures discussed on the following pages. If you have any questions regarding the

standards or procedures, contact our office.

Reporting Procedures

All service requests must be submitted in writing. This includes email.

Thirty- Day Report

In order for our service program to operate at maximum efficiency and for your own convenience, we

suggest that you wait 30 days before submitting any warranty list excluding “impact” items. This

allows you sufficient time to become settled in your new home and to thoroughly examine and utilize

all components.

Items that affect the day-to-day functionality of your home can be reported earlier.

Emergency Service

As defined by the limited warranty, emergency includes situations such as:

· Total loss of heat when the outside temperature is below 45 degrees F. (Check with utilities to

insure that there is not an outage in your area.)

· Total loss of electricity. (Check with the utility company before reporting this circumstance to

Palo Verde Homes or electrician.)

Our warranty service system is designed to accept written reports of non

emergency items. This provides you with the maximum protection and allows

us to operate efficiently, thereby providing faster service to all homeowners.

Emergency reports are the only reports accepted by phone.

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Craftsman 79937 Spezifikationen Seite 10